Privacy policy
Gin Malaya Terms and Conditions And Privacy Policy
Users of this website are bound by the Terms and Conditions outlined below. By using this site, you are deemed to have accepted these Terms and Conditions without reserve. These terms are subject to and interpreted in accordance with the laws of Scotland.
ACCESS TO THE SITE
To access this site, you must be of legal drinking age in your country of residence (if no such laws exist in your country, you must be over 21 to visit our site) and be aware of how to consume alcohol responsibly.
COPYRIGHT AND INTELLECTUAL PROPERTY
All of the trade marks and logos displayed on this site (the ‘Trade Marks’) are registered and unregistered trade marks of Gin Malaya, or are trade marks and logos which Gin Malaya has been authorised to use and/or display on its website. Unauthorised use of any of the trade marks and logos appearing on this website is not permitted. On an exception basis, we may expressly authorise to reproduce and/or represent all or part of our site, on certain media. On this regard, any request for authorisation must be submitted in advance by email to our UK distributor at info@crossbillgin.com.
LIABILITY/ WARRANTY
Gin Malaya aims to ensure that the content on this website is correct but cannot give any warranty as to the websites accuracy or completeness and therefore cannot accept responsibility for any damage or loss resulting in your use or interpretation of the website content.
THIRD PARTY SITES
Gin Malaya has no control of third-party sites linked to this site and does not accept any responsibility for the content found on these sites. You should refer separately to the terms and conditions found on any third-party site.
INFORMATION ON THE PRODUCTS AND SERVICES
Unless provided otherwise, the products and services which are presented to you do not constitute a sale offer but a general presentation of the range of products and services that we distribute in the country in which this site is published.
THE ONLINE SHOP – Gin Sales
Bottle prices shown on this website are in British Pounds, inclusive of UK duty and VAT (Value Added Tax) and exclude delivery costs.
No goods are offered for sale at this site to any person who is below the legal drinking age in the country in which they are resident or any person resident in a country where such sale would be contrary to local law. By placing an order through our site, you warrant that you are of a lawful age. If you are buying products as a gift, the recipient must also be of a lawful age. This is the responsibility of the purchaser. If our couriers are in any doubt about the age of the recipient on delivery, they may request some form of ID.
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been despatched. The contract between us will only be formed when we send you the Despatch Confirmation. The Contract will relate only to those products whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products has been confirmed in a separate Despatch Confirmation.
We despatch orders Monday to Friday and all orders received before 1pm are despatched the same day. Orders received after 1pm are despatched the next working day.
Delivery of our products will be made to the address provided by you at the time of placing your order.
Our customers’ satisfaction is of the utmost importance to us, and we take exceptional care in the manufacturing, packaging and delivery of our products. Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected. Please note that you may be asked to show proof of age upon delivery of your order.
RETURNS
The courier must be informed of breakages or shortages at the time of delivery. We may not (at our sole discretion) accept any claims for breakages or shortages unless they are stated on the couriers documentation.
We must have confirmation of these breakages or shortages within 48 hours of delivery.
Photographic evidence is required by our carrier company if an item has been damaged during transit.
To request a full refund or exchange, please notify us by email to our UK distributor at info@crossbillgin.com within 48 hours of delivery. Please state whether you would like a full refund or exchange and quote your order confirmation number, the product name, a photo of the damage, your full name, email address, phone number and delivery address. Only unopened products that are in the original packaging will be eligible for refund or exchange.
Approved refunds will be credited to the payment card/PayPal account used during the original transaction within 30 days and will exclude shipping costs.
We recommend that items are returned to us via a recorded delivery service to ensure that they are protected and insured during transit.
If you fail to meet these terms and conditions, the product will be returned to you and you will not receive a refund nor be eligible for an exchange.
DISCLAIMER
All products are stress tested before despatch. Products are sensitive to elements of extreme heat where glass and corks may fail. Products should be stored at room temperature and out of direct sunlight. All coloured products use natural ingredients and may fade or change overtime.
Gin Malaya Privacy Policy
INTRODUCTION
Gin Malaya is committed to protecting the privacy of our visitors and customers and complies with the principles of the United Kingdom’s Data Protection Act 1998 and General Data Protection Regulation 2016/679 (GDPR). By visiting our website, you are accepting and consenting to the practices described in this policy.
INFORMATION WE COLLECT
Personal Information that you give us via our website, by phone, email or post to allow us to communicate with you, including: your name, job title, contact information including your address, email address, phone number, preferences and interests.
Technical Information that is automatically collected when you visit our website to help improve our service, including: your IP address, browser type, login information, operation system, the URL clickstream to and from our site; and information about your visit to our site including the date visited, time spent, products and pages viewed and searched.
Information we receive from other sources including: our product supplier and delivery service provider, credit reference agencies, analytic providers, technical services providers.
LINKS TO OTHER SITES
Our website contains links to other websites. We have no control or responsibility for your privacy and protection when you click on one of these links and leave our website. You should refer separately to the other site’s protection and privacy policies.
COOKIES
Cookies distinguish you from other visitors to our site. We may use cookies to analyse our web traffic to help improve our website design, content and functions; to store your preferences and recognise you when you return to our site so that we can present information that is more interesting and relevant to you; and to identify when you are signed into our website. Cookies do not contain or pass any personal information. You can use your web browser’s settings to determine how our website uses cookies.
DATA USAGE
Personal Information that you give us may be used to: provide you with any information or products that you request from us; verify your age to ensure you are an adult above the legal drinking age; communicate with you around any orders placed with us.
Technical Information is collected and used to: administer our site including trouble shooting and testing, data analyses, and statistical analyses; improve our website content, our products and services; allow certain interactive features that you may choose; keep our site safe and secure.
DATA STORAGE
Any personal information we hold about you is stored and processed in line with the Data Protection Act 1988 and will be deleted when no longer necessary, that data may be passed to and stored by a third party outside the Europe Union.
The transfer of data via the internet is not completely secure and we cannot guarantee the safety of data that you transfer to our site and as such is done at your own risk. Once we have your data use strict control and security feature to protect that data and prevent unauthorised use.
We will never sell, lease or distribute your personal information to third parties unless we have your permission, or we are required to do so by law.
YOUR RIGHTS
GDPR gives you the right to:
- Access the personal data that we hold about you.
- Rectify any inaccurate data held
- Have all data erased and forgotten
- Object to data collection
- Opt in our out of any marketing communication
- Complain to the Information Commissioner’s Office
CONTACT
Distributed on behalf of Gin Malaya by Crossbill Distilling.
Please contact us in writing to info@crossbillgin.com or Crossbill Distilling Ltd, Unit 1, BAaD, 54 Calton Entry, Glasgow G40 2SB
Last updated: August 27, 2025